Search Content


Content Categories




Review: Web Form Design


It’s not hard to like a book on web forms that starts with the simple truth: “Forms suck.” Luke Wroblewski’s Web Form Design: Filling in the Blanks is quite a good book, filled with practical advice told in an engaging manner. I can’t imagine any...
Read more about Review: Web Form Design...

Analytic on self-service and customer portal


It would be nice to be able to add a tracking code (Google, WebTrends, or Omniture) to self-service and customer portal screens so usage of these items could be analyzed. ...
Read more about Analytic on self-service and customer portal...

Aurora and Google Chrome


We didn’t collaborate with anyone from Google on the Aurora project to envision the future of the web, so we were especially interested to see their new browser, Google Chrome, and the ways in which it echoes some of the same ideas we came up with...
Read more about Aurora and Google Chrome...

Inline Language Translation to your Website


Learn how to add inline language translation to your website using Google AJAX language API. You may either put the languages in a drop down menu or use the country...
Read more about Inline Language Translation to your Website...

Social Media Study, Customer Care Benchmarking


The news as of the first coffee this morning, and the music is The Marshall Tucker Band's first album, cleverly titled The Marshall Tucker Band. It appears we have a law 'n' survey theme going today, so let's get to...
Read more about Social Media Study, Customer Care Benchmarking...

What Blogging Means To Me (And You)


Note: This is part one of a three part series on my predictions for 2009 (see part two and part three). I will be covering predictions for blogging, HR and those made by others as the new year approaches....
Read more about What Blogging Means To Me (And You)...